账号相关
如何注册账号？
打开 App，按提示输入手机号或邮箱，接收验证码后完成密码与基础资料设置即可注册。注册即视为接受 用户协议 与 隐私政策。
无法登录怎么办？
- 检查手机号、邮箱与密码是否正确；
- 使用"忘记密码"功能重置密码；
- 检查网络状况；
- 若提示异常或账号被锁，请通过 gongshihui@chengxifun.com 申诉。
如何修改个人资料？
进入 App "我的"页面，点击头像或资料编辑入口，可修改昵称、头像、性别、生日、地区等信息。涉及实名认证的内容修改可能需要审核。
如何修改绑定手机号 / 邮箱？
进入"设置 → 账号与安全"，按提示验证当前手机号或邮箱后即可更换。
如何注销账号？
请参见 账号注销页面。
互动与安全
如何举报用户或内容？
在 App 内点击举报按钮，或访问 举报入口，按提示提交。
如何拉黑用户？
进入对方资料页，点击"更多 → 拉黑"，被拉黑者无法再向您发送消息、关注或访问您的主页（视产品规则）。
如何删除自己发布的内容？
进入"我的 → 我的动态/内容"，找到对应内容，点击"..."→"删除"。删除后不可恢复。
遇到诈骗或骚扰怎么办？
- 立即停止互动并拉黑对方；
- 通过 举报入口 提交证据；
- 涉及违法的请及时报警；
- 不要向陌生人转账或提供验证码。
申诉
账号被封禁怎么办？
可发送邮件至 gongshihui@chengxifun.com，主题注明"账号申诉"，并提供：
- 账号 ID 与注册手机号 / 邮箱；
- 封禁通知截图；
- 申诉理由与相关证据。
我们将在合理时间内复核并回复处理结果。
付费与虚拟道具
如何查看消费记录？
进入"我的 → 钱包 / 消费记录"查看。
购买后未到账怎么办？
请提供订单号、支付方式与时间，通过邮件联系客服。
是否支持退款？
虚拟道具一经使用、消耗或赠送，原则上不予退还，法律法规另有规定的除外。
联系我们
| 客服邮箱 | gongshihui@chengxifun.com |
|---|---|
| 响应时间 | 工作日 24 小时内回复 |
| 公司 | 广州澄汐科技有限公司 |
| 地址 | 中国 · 广东省 · 广州市 |
提交问题时，请尽量提供：账号 ID、问题描述、出现时间、截图或录屏，这能帮助我们更快定位和解决问题。
Account
How do I register?
Open the app, enter a phone number or email, and follow the prompts to receive a verification code and set up your password and basic profile. Registration implies acceptance of our Terms of Service and Privacy Policy.
What if I can't log in?
- Check that your phone number, email, and password are correct;
- Use "Forgot password" to reset;
- Check your network connection;
- If your account appears locked, appeal at gongshihui@chengxifun.com.
How do I edit my profile?
Open the "Me" tab and tap your avatar or the edit entry to change your username, avatar, gender, birthday, and region. Changes that involve real-name verification may require review.
How do I change my bound phone / email?
Go to "Settings → Account & Security" and follow the prompts to verify your current phone or email, then swap.
How do I delete my account?
See our Account Deletion page.
Interaction and Safety
How do I report a user or content?
Tap the in-app Report button or visit our Report Abuse page and follow the prompts.
How do I block a user?
Open their profile, tap "More → Block". A blocked user can no longer DM, follow, or view your profile (depending on product rules).
How do I delete content I posted?
Go to "Me → My posts/content", find the item, tap "..." → "Delete". Deletion is irreversible.
What if I encounter fraud or harassment?
- Stop interacting and block the user;
- Submit evidence via the Report Abuse page;
- Contact local authorities for criminal matters;
- Never transfer money or share verification codes with strangers.
Appeals
What if my account is banned?
Email gongshihui@chengxifun.com with the subject "Account Appeal", and include:
- Account ID and bound phone / email;
- Screenshot of the ban notice;
- Reason for appeal and supporting evidence.
We will review and respond within a reasonable period.
Payment and Virtual Items
How do I view my purchase history?
Go to "Me → Wallet / Transactions".
What if my purchase didn't arrive?
Email customer support with your order number, payment method, and time of purchase.
Are refunds supported?
Virtual items are generally non-refundable once used, consumed, or gifted, except where required by law.
Contact
| gongshihui@chengxifun.com | |
| Response time | Within 24 hours on business days |
| Company | Guangzhou Chengxi Technology Co., Ltd. |
| Address | Guangzhou, Guangdong, China |
When submitting an issue, please include your account ID, a description, the time it occurred, and screenshots or screen recordings — that helps us diagnose and resolve faster.